At HealthyMindBodyBalance.com, we are committed to providing high-quality products and services related to health and wellness. However, if for any reason you are not satisfied with your purchase, we offer the following refund policy.
1. Eligibility for Refunds
Refunds are available under the following conditions:
- Digital Products (e.g., eBooks, courses, subscriptions): Refunds are available within 14 days of the purchase date. To be eligible for a refund, you must not have downloaded or accessed more than 20% of the content.
- Physical Products: Refunds are available within 30 days of purchase. The product must be returned unused, in its original packaging, and in the same condition that you received it.
- Services (e.g., coaching sessions, consultations): Refunds for services are available if requested at least 48 hours before the scheduled service. After this period, no refunds will be issued.
2. Non-Refundable Items
The following items are non-refundable:
- Gift cards or vouchers
- Any products or services purchased on sale or with promotional discounts
- Downloaded digital content where access has already been granted beyond 20% of the content
3. How to Request a Refund
To request a refund, please follow these steps:
- Email us at [Insert Contact Email] with your order details, including your full name, purchase date, and the reason for requesting a refund.
- If your refund is approved, we will notify you via email and process the refund to your original payment method within 7-10 business days.
4. Late or Missing Refunds
If you haven’t received your refund within the stated time, please:
- Check your bank or payment account again, as processing time may vary.
- Contact your credit card company, as it may take some time before the refund is officially posted.
- If you’ve done all of this and still have not received your refund, please contact us at [Insert Contact Email].
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, email us at [Insert Contact Email] with your request.
6. Shipping for Returns (Physical Products)
To return your product, you should mail it to: [Insert Return Address].
You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the original cost of shipping (if any) will be deducted from your refund. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
7. Changes to This Refund Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page, and the updated date will be noted at the top of the policy.